FedEx General Failure

Incident Report for NRG Software

Resolved

This incident has been resolved.

Posted Jul 29, 2019 - 17:33 UTC

Update

The issue appears to be resolved.

Posted Jul 29, 2019 - 17:33 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 29, 2019 - 17:32 UTC

Identified

FedFex advises issues with Ground shipments. They are working on resolution.

Posted Jul 29, 2019 - 15:45 UTC

Update

We are continuing to investigate this issue.

Posted Jul 29, 2019 - 15:32 UTC

Investigating

Several customers are reporting FedEx API error "general failure" - we are contacting FedEx to get more information.

Posted Jul 29, 2019 - 15:32 UTC

This incident affected: Carrier Integrations (FedEx APIs).